Shipping & Payment
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 1 - 2 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. All shipping charges (included "free shipping" options) are non-refundable. No exceptions.
We accept payment with PAYPAL, AMERICAN EXPRESS, MASTER CARD and VISA cards.
All payments - except PAYPAL - are handled by STRIPE.COM, a certified secure online payment gateway partners of Shopify. More information on: https://stripe.com/de
Germany: Free delivery with DHL.
EU: Shipping cost in EU countries are 7,99€.
Rest of World: Shipping costs for the rest of World (USA & Canada incl.) are 14,99€.
RETURN & REFUND
If you are not satisfied with an item, you can return it within the return period of two weeks. SALE items cannot be returned. Due to hygienic reasons we do not offer exchange or return on earrings. The product has to be returned in its original packaging for a refund. You may inspect the goods carefully. The fall of value as a result of the proper use beyond the careful inspection of the goods, which implicates, that the refunded goods cannot be sold as “new” anymore, has to be reimbursed by the customer. We ask you to sent back the package with registered mail. Shipping costs are not refundable. If the goods are damaged, incomplete or not been send back in it original box, we don't accept no refund request.
Up to 14 working days may pass between the receipt of the return and the refund procedure. The time period depends upon your particular payment. Once your order has been processed your will receive an email confirmation of your return. The amount will be refunded as voucher on your account. Each voucher must be used within one year from the date of issue. All shipping charges (included "free shipping" options) are non-refundable.